Refund policy
At Trishan, we strive to ensure that every piece of jewelry you purchase brings you joy and satisfaction. However, we understand that sometimes things don't work out as planned. Our 4-Day Return and Refund Policy is designed to make your shopping experience seamless and worry-free.
Eligibility for Return/Refund:
-
Timeframe: You have 4 days from the date of receiving your order to request a return or refund.
-
Condition: The item must be unused, unworn, and in its original condition. It should also be in its original packaging with all tags, labels, and receipts intact.
-
Non-Returnable Items: Custom-made, personalized, or clearance items are not eligible for return or refund.
How to Return an Item:
-
Contact us within 4 days of receiving your item at [email/contact info] to initiate the return process.
-
Provide your order number, a brief description of the issue, and images of the product (if applicable).
-
Our team will provide you with instructions for returning the item.
Refund Process:
Once we receive the returned item and confirm that it meets the return conditions, we will issue a refund to your original payment method. Please note that processing times for refunds may take 5-7 business days depending on your payment provider.
Exchange Option:
If you prefer an exchange over a refund, please inform us within the return window. We’ll gladly assist in swapping your item for an alternative product of equal value.
Shipping Costs:
-
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item, defective product).
-
Original shipping charges are non-refundable.
Important Notes:
-
We reserve the right to refuse returns if the item does not meet the conditions listed above.
-
For any questions or assistance, don’t hesitate to contact our customer support team at [email/contact info].
Thank you for choosing Trishan! We want to ensure you’re completely satisfied with your purchase.